Technology
The what
Coping with the heavy workload while juggling the ever-growing operational and administrative demands upon you has never been harder. Choosing the right technology to navigate your way in these troubling times has never been more important. Our extensive portfolio of software consultancy and training services are the solution to your technology-based challenges with support from invitation to tender, to implementation, to ongoing helpdesk assistance.
As well as being LEAP certified consultants in the UK, USA and Ireland, we’ve got decades of collective experience in multiple other leading applications. Whether you’re considering a subscription to LEAP Legal Software, researching your software options, rolling out new systems, wanting to use your existing tools better, looking for case workflow functionality, thinking about iLAW workflow features, setting up templates and precedents, or seeking technical backup for the longer term, our expert consultants and trainers are by your side.
The who
It’s not only IT managers and practice managers who are involved in purchasing decisions, evaluating technology choices, improving processes, introducing efficiencies or requesting troubleshooting support. Every single person within your business – from administrators to cashiers to fee earners to partners – will use your case management and legal accounts software. And they need to use it well.
We act as your business’s trusted advisor, thereby becoming an invaluable extension to your team, and we engage with all stakeholders, as this is pivotal to your software project’s success. That’s what great consultancy and training is all about.
The how
We help you to realise your software ambitions through our own adoption of people and technology. Our people possess chartered accountancy qualifications, numerous software certifications, wealth of software experience and complete understanding of your sector. We draw upon all of our skills to ascertain your needs and put together a project plan that’s unique to you – be it migrating to LEAP Legal Software, moving to iLAW for case workflow assistance or relating to any other software solution.
As technology champions, we not only advocate best use of software, we put it into practice ourselves too. Our global helpdesk team uses the HappyFox all-in-one ticketing system to optimally serve our clients. The rollout of HappyFox in July 2020 was a strategic part of our quest for exceptional client service delivery. Feedback to date confirms it’s doing just that – improving the user experience for you, our clients.
The where and when
Our global business operates throughout the UK, America and Ireland. Law firms located in these areas have access to our comprehensive range of consultancy and training services which can be received in whatever form is most convenient and relevant to you and your business.
There’s no perfect time to investigate software, switch providers and make changes to internal processes, especially when you’re busy. But putting it off is detrimental to your business. If you’re suffering software inertia, supplier disappointment or lacklustre performance, that time is now.
The why
There are many benefits of embarking upon a software project with Jayva, not least:
Increase productivity – Trained staff using superior software drives performance.
Strengthen business intelligence – The uninterrupted flow of information gives management reporting insights.
Enhance core business functions – With process developments across the board, every department works better.
Ensure return on investment – Spend money wisely on software then use it to maximum capacity.
Gain reassuring support – We’re involved at each project stage. We’ve got your back.
Achieve value targets – From customer satisfaction to reducing costs, reach your predefined project objectives.
Tap into expertise – We’re highly skilled in legal technology, so you don’t have to be.
Pay as you go – Enlist our technology support rather than employing in-house technicians.
Become truly digital – Stop the paper and embrace technology to operate digitally.
Keep on track – We offer support ranging from business reorganisation to project rescue, delivered within budget and to deadline.
Join the Jayva community. It’s a great place to be. Enquire about our technology services.
The rest of your toolkit
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People
In professional services, our people are our product and our biggest asset. Empower them with the best technology, leadership, data and processes to take a good service and make it outstanding.
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Process
Even with the best technology, an inefficient process will hamper quality and success. Just like software needs updating from time to time, continually reviewing business processes is fundamental.
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Data
The old adage 'rubbish in, rubbish out, has stood the test of time. Data accuracy, quality, integrity, accessibility, security and maintenance are crucial to your business operations.
Our services
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Project management services
Hand-holding and team-leading support throughout your varied projects.
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Legal accounting consultancy services
We show that compliance with legal accounts rules is easier than you might think.
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Training services
Our trainers take centre stage to deliver bespoke learning programmes to your unique needs.
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Power BI consultancy
Create a data-driven culture and unlock valuable analytical insights with Microsoft’s Power BI tool integrated fully into LEAP Legal Software and backed by Jayva.
